System Overview

Highlights

  • Full featured Point-of-Sale
  • Reservations mode for walk up and call center ops
  • "Skin-able" Web site provides sales, changes, and cancellations
  • Administration and Extensive Reporting component
  • Optional Mobile processing using "wearable" devices
  • Live Schedule at all locations to track passenger and vehicle availability
  • Flexible Lane Space calculation algorithm
  • Credit cards, Cash/Check, Gift Cards, Commuter Cards, Charge Accounts
  • Sophisticated Pricing Model including "demand based pricing"
  • Customer Loyalty Rewards Program
  • Charter module to handle special events including vendors and contracts

POS / Reservations

POS

The Point-of-Sale component with Reservations mode provides an intuitive interface to handle all customer needs both face-to-face and over the phone.

  • High volume/speed Ticketing and Reservations
  • Supports Vehicles (including trucks) with flexible capacity planning module for lane space designation
  • Tracks Auto, Truck (large vehicle), and Bicycle inventory
  • Pricing based on ticket type, day of week and time of day
  • Off peak and peak pricing tiers
  • Discounted ticket pricing by amount, or percent
  • Promotional ticket pricing
  • Complimentary Passes and No Charge options
  • In house Charge Accounts
  • Gift Card Sales and payments
  • Customer rewards (optional)
  • Support for most payment processors
  • Supports Boca, Practical Automation, and Intermec thermal ticket printers
  • Standby ticket sales
  • Priority Boarding
  • "No show" rules to free up space last minute
  • Swap vessels at any time
  • Ticket changes and refunds (with refund fees if applicable)
  • Ticket surcharges (fuel, dockage, etc.)
  • Email confirmations with bar code for quick check in

Mobile Processing

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The optional Mobile component allows fast check-in anywhere on premises using a handheld unit with built-in scanner and a wearable printer. Or, use a mobile tablet or laptop with Bluetooth peripherals for a fully functional POS / Reservations workstation.

Web Interface

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The Web component allows customers to browse, purchase, and modify travel on their own. This "skin-able" template can be integrated with your own web seemlessly.

  • Responsive website with mobile friendly pages and booking engine
  • Hostable on your server or ours
  • Customizable
  • Full site, or booking engine only
  • Customer Account creattion and login
  • Pay by Credit Card, Gift Card (optional), or Rewards (optional)
  • Promotional fares (optional)
  • Discounts (optional)
  • Commuter / Gift card sales
  • Gift Card administration (add value)
  • Changes and cancellations
  • Bar coded e-ticket check in documents
  • Announcements bar
  • Sidebar Ad/Info area

Administration

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The Administration component provides an intuitive interface to setup all system attributes including Locations, Scheduling, and Pricing, along with the ability to run all system reports. Don't see a report or interface you need? No problem, we'll build it and integrate into the system.